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General information:

Check-in time: 2pm until 5pm.

Check-out: No later than 10am.

Early check-in fee: R600

Late check-in fee ( available until 8pm): R600

Late check-out fee: R600

Early check-in and late departure can be arranged subject to availability.

We are only able to confirm this 48hrs prior to your booking.

We advise that you do not travel these roads at night due to the potholes.

Deposits:

50% non-refundable deposit is required in order to confirm your booking.

1 night stay during the week, requires the full amount to confirm your booking.

All deposits are NON-REFUNDABLE.

Accessing the lodge:

Our lodge is suitable for high clearance vehicles, sedans. Very low profile vehicles/ sports cars might struggle a bit, but you will be fine provided that you drive slowly on the gravel road. Our lodge is roughly 250m off the main road and the road is maintained to ensure easy access for most vehicles.

Load shedding:

Area: Klipsteen (6)

We have a backup generator which we ONLY run during peak times:

Spring & summer: Between 7pm and 9pm.

Autumn & winter: Between 6pm & 9pm.

The generator is for ESSENTIAL appliances ONLY and to have lights. 

PLEASE DO NOT have your GEYSERS, KETTLES, OVENS, STOVES, EXTRACTOR FANS, HEATERS, ELECTRIC BLANKETS or other equipment running or on during the load shedding times.

In the event that there is load shedding in the morning, our ladies will bring some hot water to make your tea and coffee in the morning after 8am.

Payments:

We DO NOT accept cash.

Card and EFT payments are welcome.

 Tipping staff members:

If you feel inclined to tip our staff members, please leave your tip money with reception as this will get distributed to all our team members.

ALL our staff members work very hard to keep the venue at its best. 

  • Housekeeping

  • Gardening staff

  • Front of house

  • Maintenance team

  • Kitchen team

 

Additional items to purchase at the lodge:

 

Wood: R50 per bag

Ice: R25 per bag

Firelighters: R40 per box

Charcoal: R80 per bag

Please ensure any additional items are purchased before 5PM.

Please note that we run at specific business hours.

We do NOT operate a 24hr reception.

Management is only available for emergencies after 5pm.

Cancellation policy:

Your 50% or 100% deposit is non-refundable. In the event that you are unable to attend the date of your booking, you will need to supply us with an alternative date within 6 months of the previous booking.

Cellphone reception & WIFI:

Vodacom, MTN & Cell C are available.

All networks are potentially unreliable during load shedding times.

We are in the countryside so signal is a bit up and down at times. There are times where we have not had reception for  a couple of days. This is unfortunately out of our control, but part of living the country life.

There is WIFI in the chalets. This is connected to a UPS so you will have connectivity throughout your stay.

WIFI password will be supplied to you at check-in.

Damage to the venue:

Damages and breakages  of any items will be for the guests account. Additional charges may be applicable for any soiled linen and towels. 

Parties or music, rituals & ceremonies:

Unless the whole venue has been hired out on a private event basis:

  • No loud music is permitted

  • No parties are permitted.

  • No traditional ceremonies or rituals are permitted.

 

Trout River Falls prides itself in being a place of peace and quiet. 

Breakfast & lunch:

Our tea garden is open: Friday, Saturday, Sunday & public holidays.

Opening hours: 9am - 3pm

 

Guests staying at the lodge are welcome to have breakfast from 9am - 10am. If you would like to have breakfast, we require 24hrs notice (applicable for guests staying at the lodge).

Room service is NOT available at the lodge.

PLEASE NOTE THAT WE DO NOT SERVE DINNER!

Pre order one of our prepped meals which will be in your room on arrival for you to heat and eat.

Water on the farm:
Tastes better than the city water!

Our farm is supplied with borehole water and is perfectly safe to drink.

 

Weather at Trout River Falls:

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