top of page

General information:

Check-in time: 2pm until 5pm.

Check-out: No later than 10am.

Early check-in fee: R600

Late check-in fee ( available until 8pm): R600

Late check-out fee: R600

Early check-in and late departure can be arranged subject to availability.

We are only able to confirm this 48hrs prior to your booking.

We advise that you do not travel these roads at night due to the potholes.

Deposits:

50% non-refundable deposit is required in order to confirm your booking.

1 night stay during the week, requires the full amount to confirm your booking.

All deposits are NON-REFUNDABLE.

​

Accessing the lodge:

Our lodge is suitable for high clearance vehicles & sedans. Very low profile vehicles/ sports cars might struggle a bit, but you will be fine provided that you drive slowly on the gravel road. Our lodge is roughly 250m off the main road and the road is maintained to ensure easy access for most vehicles.

Please note there are NO PARKING BAYS near the chalets for peace and quiet. Our "camo" mini bakkie will transport your luggage to and from the chalet upon arrival and departure

Working farm:

We are a working farm and are surrounded by other farms.​

This means that farm related noises (tractors, chainsaws, brushcutters etc) can be expected during your stay with us.

We try to limit our farming activities, such as burning of tracer lines, burning of fire breaks, block burning, grass cutting, etc to midweek out of season periods, which is why we offer such a fantastic midweek discount.​

Please do understand that these farming activities are ESSENTIAL.

Firebreaks protect the chalets and property from possible runaway fires in winter.

Payments:

We DO NOT accept cash.

Card and EFT payments are welcome.

 Tipping staff members:

If you feel inclined to tip our staff members, please leave your tip money with reception as this will get distributed to all our team members.

ALL our staff members work very hard to keep the venue at its best. 

  • Housekeeping

  • Gardening staff

  • Front of house

  • Maintenance team

  • Kitchen team

​

​

​

Fire places & braai facilities:

Each chalet has a built in PRIVATE braai at the back section of the chalet.

Each chalet is equipped with an indoor fire place.

Please ensure that you follow the instructions on the the chimney when it comes to the extractor fan.

Wood, firelighters & charcoal can be supplied at an additional charge.

Please see below

 

Additional items to purchase at the lodge:

 

Wood: R50 per bag

Ice: R25 per bag

Firelighters: R40 per box

Charcoal: R80 per bag

Please ensure any additional items are purchased before 5PM.

​

Please note that we run at specific business hours.

We do NOT operate a 24hr reception.

Management is only available for emergencies after 5pm.

​

 ​​​

​Fishing at the lodge:

Guests wishing to fish at our lodge should be aware of the following guidelines:

​

  • Bring Your Own Gear: Fishing equipment is not provided; please bring your own.

  • Fishing Permits: An additional charge of R150 per person per day for fishing permits. This allows for the catchment of Brown trout and Rainbow trout. If you have not made us aware that you are fishing, during your booking process, please let us know in advance.

  • Catch and Release: We operate a catch and release program only. 

  • Equipment Restrictions: Only fly fishing equipment is allowed; spinning rods and bass rods are not permitted. Please ensure that all hooks are barbless, as this facilitates easier release of the fish.

  • Fishing Locations: There are three dams available for fishing, as well as a section of the Dorp's River. Please download the map below, so you can make yourself familiar of all the good fishing spots.

​

​​

  • Bass Policy: We do not stock bass in our dams.
    If you catch bass, please remove and kill them, as they are an invasive species that can harm our ecosystem.

    Please take care of our fish and be a responsible angler.
    Trout are incredibly delicate species and must be handled with care to ensure their survival.
    Please do not drop the fish, do not squeeze them, and always use a net when reeling them in.
    Avoid dragging the fish out of the water with your rod.
    Please make sure your hands are wet when you are handling them.
    Keep them in the water when removing the hooks and avoid keeping them out of the water for longer than 60 seconds.    ​

Cancellation policy:

Your 50% or 100% deposit is non-refundable. In the event that you are unable to attend the date of your booking, you will need to supply us with an alternative date within 6 months of the previous booking.

Cellphone reception & WIFI:

Vodacom, MTN & Cell C are available.

All networks are potentially unreliable during load shedding times.

We are in the countryside so signal is a bit up and down at times. There are times where we have not had reception for  a couple of days. This is unfortunately out of our control, but part of living the country life.

There is WIFI in the chalets. This is connected to a UPS so you will have connectivity throughout your stay.

WIFI password will be supplied to you at check-in.

Damage to the venue:

Damages and breakages  of any items will be for the guests account. Additional charges may be applicable for any soiled linen and towels. 

Bringing your pets?

Trout River Falls is pet-friendly, but owners must adhere to the following guidelines.
If you have not made us aware that you will be bringing your dogs with you for your stay, then please inform us as soon as possible.

​

  • Owner Responsibility: Clean up after pets and ensure they are well-behaved, socialized, and do not disturb wildlife or livestock.

  • Property Rules:

    • Pets may roam freely but are not fenced in; owners must monitor their whereabouts.

    • Dogs on heat or aggressive dogs are not permitted.

    • Unattended pets are not allowed; please consult management for nearby pet-friendly venues.

  • Health Requirements: Pets must be vaccinated, dewormed, and treated for ticks and fleas at least 2–3 weeks before your stay. Proof of vaccination is required for check-in.

  • Fees and Deposits: A daily fee per dog applies (refer to rates), and a R500 security deposit is required for potential damages.

  • Comfort Guidelines: Dogs are not allowed on beds or couches, and owners must provide their own pet belongings (towels, blankets, etc.).

  • Noise Control: Excessive barking will not be tolerated.

  • Liability Waiver: Trout River Falls is not liable for any injuries or damages to pets during the stay; pets are brought at the owner's risk.

  • Compliance: Failure to follow these rules may result in eviction without a refund.
     

Responsible pet owners and well-behaved dogs are welcome to explore the lodge!

Parties or music, rituals & ceremonies:

​

Unless the whole venue has been hired out on a private event basis:

  • No loud music is permitted

  • No parties are permitted.

  • No traditional ceremonies or rituals are permitted.

 

Trout River Falls prides itself in being a place of peace and quiet. 

Breakfast & lunch:

Our tea garden is ONLY open: Friday, Saturday, Sunday & public holidays.

Opening hours: 9am - 3pm

 

Guests staying at the lodge are welcome to have breakfast from 9am - 10am. If you would like to have breakfast, we require 24hrs notice (applicable for guests staying at the lodge).

​

Room service is NOT available at the lodge.

PLEASE NOTE THAT WE DO NOT SERVE DINNER!

Pre order one of our prepped meals which will be in your room on arrival for you to heat and eat.

Water on the farm:
Tastes better than the city water!

Our farm is supplied with borehole water and is perfectly safe to drink.

 

Weather at Trout River Falls:

​

We experience beautiful summer weather, but please be aware that thunderstorms can occur during this season.

These storms may occasionally disrupt the electricity supply, causing temporary outages. In the event of an extended outage, we will report the issue to Eskom.

We appreciate your understanding.

​

bottom of page